This service is operated by Pphu Abc sp. z o.o., Mrówcza 26, 91-512 Łódź, Poland. National Court Register: KRS0001120472. EUID: PLKRS.0001120472. Regon: 529331658.

Contact: [email protected], +48 42 292 00 17, pphu-abc.com. Written requests are answered from the same address.

If your payment arrived but you have not spent any credits, you can request a full refund within 14 days of the payment date. Refunds are issued to the original payment method or bank account the transfer came from.

Credits that have already been spent on completed investigations are non-refundable — the analysis work is delivered at the moment the report is generated. Unspent remainder can be refunded on request, minus any promo discount applied to the order.

Orders in awaiting-payment status can be cancelled at any time before the transfer arrives — simply contact us and we will close the order. No charge occurs, since bank transfers are initiated by you.

For orders placed with a promo code, refunds are calculated on the actually paid amount, not the nominal credit value.

Send a refund request through the contact page from the email tied to your account, including your order id shown in the dashboard. We process approved refunds within 10 business days.